Thank you for choosing Harrow Weald Florist for your online flower delivery needs. These Terms & Conditions are designed to provide clear information about the purchasing process, delivery, cancellations, liability, and other important aspects of using our e-commerce website. Please read these terms carefully before placing an order, as they govern all use of our services by customers in Harrow Weald and the surrounding areas.
These terms and conditions ("Terms") apply to all purchases and deliveries conducted through the Harrow Weald Florist website. By placing an order, you agree to be bound by these Terms in full. If you do not agree with any of these Terms, please refrain from using our website and services. These Terms are regularly updated, and it is your responsibility to check for updates prior to ordering.
Harrow Weald Florist provides online flower delivery to customers in Harrow Weald and nearby areas. We strive to ensure timely and safe delivery of floral arrangements within our designated delivery zones. If you have queries about our delivery reach, please consult our Service Area details before placing an order.
To place an online flower delivery order:
It is your responsibility to ensure all order and delivery information is accurate. Inaccurate information may result in delays, incorrect delivery, or additional charges.
Harrow Weald Florist accepts a variety of secure online payment methods, including major debit and credit cards, and select digital payment solutions, as indicated at checkout. Full payment is required at the time of ordering. Orders will only be processed and fulfilled once payment is successfully received and verified by our payment partners.
All prices are listed in British Pounds Sterling (£), are inclusive of Value Added Tax (VAT) unless otherwise stated, and exclude delivery fees unless specified. We reserve the right to amend prices at any time. Changes will not affect existing confirmed orders placed prior to the price update.
We make every effort to accurately display available products and floral arrangements. However, all flowers are subject to seasonal availability. In the event that a particular flower, colour, or item is unavailable at the time of fulfilment, we reserve the right to substitute with flowers of equal or greater value while maintaining the overall style and theme of your chosen arrangement. Any substitutions will be made at our professional discretion to ensure customer satisfaction.
We deliver flowers throughout Harrow Weald and surrounding areas. Delivery dates and timeframes are indicated at checkout. While we aim to deliver on the date requested, delivery times are approximate and not guaranteed unless stated.
Orders for same-day delivery must be received by the specified cut-off time. If we are unable to deliver due to circumstances beyond our control (including inaccurate address details, unavailability of the recipient, extreme weather, or other unforeseen events), we will attempt to contact you to arrange an alternative solution, which may include re-delivery or safe location drop-off. An additional charge may apply for re-delivery or changes requested after dispatch.
It is your responsibility to ensure the recipient is available at the delivery address during the agreed delivery window. If no one is available, flowers may be left with a neighbour, concierge, or alternative location at the discretion of the delivery driver, unless instructed otherwise.
You have the right to cancel your order or request changes within a short period after submission (24 hours prior to your planned delivery date or as detailed on our order confirmation). To cancel or amend your order, please contact us immediately and quote your order reference number. Once your order has been prepared or dispatched, cancellations or alterations cannot be guaranteed.
For orders involving bespoke arrangements or customization, cancellations and amendments may not be possible once preparation has commenced, due to perishable materials and time sensitivity.
If your cancellation meets our criteria, a full or partial refund will be processed to your original payment method. Please allow several business days for the refund to appear, subject to your payment provider's processing times.
We are committed to ensuring the quality and freshness of all delivered flowers. In the unlikely event your flowers arrive in an unsatisfactory condition, please notify us promptly (ideally within 24 hours of delivery). We may request photographs or a return of the product for inspection, and may offer a replacement, credit, or refund as appropriate.
Due to the perishable nature of flowers, we are unable to accept returns or offer refunds for issues arising after reasonable care or maintenance requirements have not been met by the recipient, or for minor variations in colour or appearance due to natural product characteristics.
Customers are responsible for supplying accurate and complete delivery information, including postcode and contact details. Failure to provide correct details may result in delivery delays or additional charges. Customers are also required to ensure that recipients are available to accept deliveries as arranged. Harrow Weald Florist is not liable for failed or delayed deliveries resulting from circumstances outside our reasonable control, including incorrect or incomplete delivery information.
Harrow Weald Florist endeavours to ensure the highest standard of service for every order. However, to the extent permitted under applicable law, our liability for any direct or indirect loss, damage, or inconvenience arising from the use of our website or services is strictly limited to the purchase price of the order in question.
We do not accept liability for any loss resulting from:
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited by law.
Harrow Weald Florist respects your privacy and processes all personal data in accordance with UK data protection legislation. We will use your information solely for the purposes of fulfilling your order, processing payments, handling customer service requests, or as otherwise required by law. Please refer to our Privacy Policy for comprehensive details on data handling and your rights.
All content, images, designs, and branding used on the Harrow Weald Florist website are the intellectual property of Harrow Weald Florist or our licensors, and may not be used or reproduced without express written permission.
We reserve the right to update or modify these Terms at any time without notice. The latest version of the Terms will be published on our website. We recommend reviewing these Terms before every purchase. Continued use of the website after changes have been published constitutes your acceptance of the revised Terms.
These Terms & Conditions, and any dispute or claim arising in connection with them (including non-contractual disputes), are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is declared invalid or unenforceable by a court, such invalidity does not affect the remaining provisions, which shall continue to be valid and enforceable.
These Terms & Conditions constitute the entire agreement between you and Harrow Weald Florist in relation to your use of the website for online flower delivery in Harrow Weald and the surrounding areas, and supersede any previous agreements or communications.
For queries regarding orders, deliveries, cancellations, or these Terms, please use the customer service contact options listed on our website. Our team will be happy to assist with any concerns to ensure your satisfaction with our online flower delivery service throughout Harrow Weald and nearby localities.
Thank you for choosing Harrow Weald Florist. By placing an order with us, you acknowledge you have read, understood, and agreed to be bound by these Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harrow Weald, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harrow Weald.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
